Frequently Asked Questions

Browse trips from creators, find one you love, and click "Request Quote." We'll check availability for your dates, put together pricing, and send you a detailed quote within 24-48 hours.

Once you're happy with the quote, you can confirm your booking and we handle everything from there.

Absolutely. Every itinerary is a starting point. You can:

• Adjust travel dates
• Change trip length (add or remove days)
• Upgrade or change accommodation
• Add or remove experiences and activities
• Modify for group size

Just let us know your preferences when you request a quote.

At Virtuoso partner properties (over 2,000 luxury hotels worldwide), you automatically receive:

• Complimentary daily breakfast for two
• $100 property credit (spa, dining, or experiences)
• Room upgrade when available
• Early check-in and late checkout when available

These perks are included at no extra cost when you book the Best Available Rate.

All payments are processed securely. We accept major credit cards, and you still earn your credit card points on all transactions.

Full payment terms are clearly communicated before you confirm any booking.

You have an advocate. Unlike OTAs where you speak to a different agent every time, we have direct relationships with our partners and can resolve issues quickly.

Flight cancelled? Room not as expected? Need last-minute changes? Contact us and we'll work with the property directly to find a solution.

Yes. Unlike many OTA bookings, reservations made through SASU are eligible for hotel loyalty program points at participating properties. Make sure to provide your loyalty number when booking.

Yes. We book at the Best Available Rate, which is typically the same rate you'd find on the hotel's website. The difference is you get exclusive perks on top of that rate.

The value of included perks (breakfast, property credits, potential upgrades) often exceeds $150-200+ per night at luxury properties.

Cancellation policies vary by property and booking type. We always clearly communicate the cancellation terms before you confirm your booking.

For most hotels, you can cancel free of charge up to a certain number of days before arrival. Some special rates or peak season bookings may be non-refundable. We recommend travel insurance for added protection.

Yes, we can arrange comprehensive travel insurance through our partners. Coverage typically includes:

• Trip cancellation and interruption
• Emergency medical expenses
• Baggage loss and delay
• Travel delays

We recommend "Cancel for Any Reason" coverage for maximum flexibility.

It depends on the destination and season. For popular safari lodges or remote properties, we recommend 6-12 months ahead. For hotels in major cities, 2-3 months is usually sufficient.

We can also help with last-minute bookings when availability allows. Let us know your dates and we'll check what's possible.

Yes, we can book flights as part of your trip package. We have access to negotiated rates with airlines and can often find better options than booking separately.

We can also help coordinate your flight times with hotel transfers and check-in times to ensure a smooth journey.

Within 24-48 hours, you'll receive a detailed quote including:

• Property availability for your dates
• Room categories and pricing options
• Included perks and amenities
• Transfer and experience recommendations
• Payment terms and cancellation policy

You can then ask questions, request changes, or confirm your booking.